FAQFrequently Asked Questions

FAQ is provided to troubleshoot your problem while using TOTOLINK products.

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NO Title Updated Download
151 How to retrieve the wireless password 2018-10-31 18:26


     It is suitable for: N100RE, N150RH, N150RT, N151RT, N200RE, N210RE, N300RT,  N300RH, N300RH, N300RU, N301RT, N302R Plus, N600R, A702R, A850R, 

                                A800R, A810R, A3002RU, A3100R, T10, A950RG, A3000RU

Application introduction: Password can ensure your security of your wireless network. Follow these steps if you forgot about it.

STEP-1:

Connect your computer to the router by cable or wireless, then login the router by entering http://192.168.0.1 into the address bar of your browser.

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Note: The default access address varies depending on the actual situation. Please find it on the bottom label of the product.

STEP-2:

User Name and Password are required, by default both are admin in lowercase letter. Click LOGIN.

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STEP-3:

Click Wireless->Basic Settings on the navigation bar on the left.In this interface, you can see the password you ever setup and change it if necessary.

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152 How to change or hide the SSID 2018-10-31 18:18


     It is suitable for: N100RE, N150RH, N150RT, N151RT, N200RE, N210RE, N300RT,  N300RH, N300RH, N300RU, N301RT, N302R Plus, N600R, A702R, 

                                 A850R, A800R, A810R, A3002RU, A3100R, T10, A950RG, A3000RU

Application introduction: If you want to alter the SSID of the router, please follow the steps below.

STEP-1:

Connect your computer to the router by cable or wireless, then login the router by entering http://192.168.0.1 into the address bar of your browser.

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Note:The default access address varies depending on the actual situation. Please find it on the bottom label of the product.

STEP-2:

User Name and Password are required, by default both are admin in lowercase letter. Click LOGIN.

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STEP-3:

Click Wireless->Basic Settings on the navigation bar on the left. To change the SSID, you can input the new SSID to replace the original SSID. If you want to hide the SSID, choose “Disable” in the SSID broadcast bar. Then click “Apply” in the lower right corner. 

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153 How to log in the Web-configuration interface 2018-11-05 10:39


     It is suitable for: N100RE, N150RH, N150RT, N151RT, N200RE, N210RE, N300RT, N300RH, N300RU, N301RT, N302R Plus, N600R, 

                               A702R, A850R, A800R, A810R, A3002RU, A3100R, T10, A950RG, A3000RU

STEP-1:

Connect your computer to the router by cable or wireless, then login the router by entering http://192.168.0.1 into the address bar of your browser.

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Note: The default access address varies depending on the actual situation. Please find it on the bottom label of the product.

STEP-2:

User Name and Password are required, by default both are admin in lowercase letter. Click LOGIN.

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STEP-3:

If don’t want to restore the router to the factory settings, please follow the introduction below.

3-1. Connect your computer to the router by cable or wireless

3-2. Setup you PC to get the IP automatically (Here I take system W10 for example)

3-3. Click on 5bd919f36830e.png  at the bottom right corner on the screen

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3-4. Click [ Properties ] button in the lower left corner

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3-5. Double click on “Internet Protocol (TCP/IP)”.

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STEP-4:

Now you have two ways to configure the TCP/IP protocol below:

4-1. Assigned by DHCP Sever

[1] Select Obtain an IP address automatically and Obtain DNS Server address automatically, as shown in the figure below. These may be selected by default. Then click OK to save setting.

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[2]Check the IP address you get automatically

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The IP address is 192.168.0.2, it means the network segment of your PC is 0, you should enter http://192.168.0.1 into the address bar of your browser.

Enter the router’s setting interface similarly and do some settings.

4-2. Assigned manually

Using the following IP Address, as shown in the following figure.

[1] If the router’s LAN IP address is 192.168.1.1, please type in IP address 192.168.1.x (“x” range from 2 to 254), the Subnet Mask is 255.255.255.0 and Gateway is 192.168.1.1.

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Then enter http://192.168.1.1 to log in to the router.

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[2] If the router’s LAN IP address is 192.168.0.1, please type in IP address 192.168.0.x (“x” range from 2 to 254), the Subnet Mask is 255.255.255.0 and Gateway is 192.168.0.1.

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Then enter http://192.168.0.1 to log in to the router.

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Note: After the router is successfully set up, your computer must choose to obtain an IP address automatically to access the network.


154 How to Find the Hardware Version on a TOTOLINK device 2018-11-08 15:02


     It is suitable for: All TOTOLINK Model

Application introduction: 

Some TOTOLINK products have more than one hardware version, using V1, V2, etc for separation, and generally, each hardware version corresponds to a specifically developed firmware. 

If you want to upgrade your device to the latest firmware, you need to choose the correct firmware version for your device. 

【 CAUTION 】

All content on this website is only applicable to models selling in overseas markets (outside China   mainland, Taiwan and South Korea ),  any model purchased from China mainland,Taiwan or South Korea caused damage by upgrading software on this website is excluded in after-sales service range

For most TOTOLINK products, you can see a bar coded sticker at the front of the device, there is a  character string “VX.Y” (for example, V1.1), See below:  

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The number X is the Hardware Version of your device. If the string shows “V1.y”, it means the hardware version is V1.


155 What's the advantage of USB3.0 2018-10-31 18:13


     It is suitable for : A2000UA, A3004NS, A5004NS, A7000R, A8000RU

Application introduction: USB3.0 is the upgraded version of USB2.0 to accelerate data transmitting rate with low power consumption. It adds more practical function base on USB2.0 such as better power management and is backwards compatible with USB2.0.

Comparison of USB3.0 and USB2.0:

Parameter

USB3.0

USB2.0

Data   Transmission Rate

Super Speed  (5Gbps)

High Speed   (480Mbps)

Full  Speed  (12Mbps)

Low Speed   (1.5Mbps)

High Speed   (480Mbps)

Full Speed   (12Mbps)

Low Speed   (1.5Mbps)

Duplex

Full duplex

Half duplex

Cable Signal   Count

Six: Four for super-speed data path 

      Two for non-super-speed data path

Two: Two for   low-speed /full-speed /high-speed data path

Power   Management

Multi-level   link power management supporting idle, sleep and suspend states.

Port-level   suspend with two levels of entry/exit latency.

USB3.0 Connector

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     USB 3.0 Standard-A                        USB 3.0 Standard-B plug


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                                  USB 3.0 Micro plug




156 Can the extender make a WPS connection with other brands 2018-10-31 10:23

It is suitable for: EX100, EX200, EX300, EX750, EX1200M, EX1200T


Of course, TOTOLINK Extender can connect with many other brands WPS-supported routers by WPS button such as TP-LINK, D-LINK and TRENDNET.


157 Can the USB port on the router be used to charge my mobile phones 2018-10-31 10:21


     It is suitable for: A2004NS, A5004NS, A6004NS, A3002RU, A3000RU, A7000R, A8000RU, T20  


Some TOTOLINK Routers are equipped with USB port, but the functions may be different. The above routers USB port can charge for mobile phones so far.  


158 What is 802.11ac and what's the advantage compared with 11n 2018-10-31 10:16


       It is suitable for : All TOTOLINK dual band Router

Application introduction: IEEE 802.11ac is a wireless computer networking standard in the 802.11 family, developed in the IEEE Standards Association process, providing high-throughput wireless local area networks (WLANs) on the 5 GHz band.

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Comparison of Wireless-AC and Wireless-N technologies:

1. Throughput

The 802.11n Wi-Fi connections max out at around 150Mbps with one antenna, 300Mbps with two and 450Mbps with three antennas. 802.11ac connections will be roughly three times faster - so that's 450Mbps, 900Mbps and 1.3Gbps respectively.

2. Channel Bandwidth

Mandatory 80 MHz channel bandwidth for stations, 160 MHz available optionally

40 MHz maximum in 802.11n

3. Modulation

256-QAM, rate 3/4 and 5/6, added as optional modes in 802.11ac

64-QAM, rate 5/6 maximum in 802.11n

4. MIMO spatial streams

Up to eight spatial streams in 802.11ac (vs. four in 802.11n)


159 The differences between 2.4GHz and 5GHz Wireless 2019-02-15 11:14


     It is suitable for : All TOTOLINK dual band Router

STEP-1: Difference of 2.4G and 5G Wi-Fi

1-1.The primary difference between the 2.4 GHz and 5GHz wireless frequencies is range as the 2.4GHz frequency is able to reach farther than the 5GHz frequency. This is a result of the basic characteristics that waves attenuate much faster at higher frequencies. So if you are more concerned with the coverage, you should select 2.4GHz rather than 5GHz.


1-2.The second difference is the number of devices on the frequencies. 2.4GHz suffers more interference than 5GHz.

1). The older 11g standard only uses the 2.4GHz frequency, majority of the world is on it. 2.4 GHz has fewer channel options with only three of them non-overlapping, while 5GHz has 23 non-overlapping channels.

2). A lot of other devices are also on the 2.4 GHz frequencies, the biggest offenders are microwaves and cordless phones. These devices add noise to the medium that can further decrease the speed of wireless networks.


In both aspects, choosing to deploy on the 5GHz frequency is the much better option as you have more channels to use to isolate yourself from other networks and there are far fewer interference sources.


But the radar and military frequency is also 5GHz, so 5GHz wireless may also have some interference, and many countries require that wireless devices working on 5GHz should support DFS(Dynamic Frequency Selection) and TPC(Transmitting Power Control).


STEP-2: Summary

3-1. All TOTOLINK dual band routers support 2.4GHz and 5GHz simultaneously;

3-2. 5GHz has a shorter range than 2.4GHz;

3-2. 5GHz radio band that offers high-speed wireless connection that could with less interference in compare to 2.4G WiFi network.


160 How to use Ping Command 2018-11-01 15:57


     It is suitable for: All TOTOLINK routers

Application introduction: Ping is used to test connectivity to a specific host in the network with the use of Internet Protocol (IP) address or a specific website URL.

     Method One
For Windows W7:

STEP-1. Click Start-> Run.

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STEP-2. Enter cmd in the field and click OK button.

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STEP-3. Type in Ping 192.168.1.1 and click enter key.

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     method Two

For Windows 7,8, 8.1 and 10:

STEP-1. Click on windows key+ R key on the keyboard at the same time. 

 5bd82d178994f.png+‘R’

STEP-2. Enter cmd in the field and click OK button.

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STEP-3. Type in Ping 192.168.1.1 and click enter key.

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